**YouTube** is an American [online video-sharing](https://en.wikipedia.org/wiki/Video_hosting_service "Video hosting service") [platform](https://en.wikipedia.org/wiki/Web_platform "Web platform") headquartered in [San Bruno, California](https://en.wikipedia.org/wiki/San_Bruno,_California "San Bruno, California")

cf3f59da-c081-4fab-99d2-f02e60e183b0.PNG

Designed and Developed an outbound call process solution on UiPath RPA where the robot makes a call to the customers and receive their feedback. Once the feedback is received then the robot saves that feedback in the database in the name of the customer. The aim of designing this solution is to save the time & effort of a customer service agent in making calls, surveying customers and adding it to the database.

**Step by Step working process of this automatic solution:**

1\. Pick the phone no. from database

2\. Dial the number using call dialer

3\. Place the outbound call

4\. Once the call is picked then play the audio IVR default message for particular services

5\. Allowing the option to the user to provide their feedback 

6\. User shares their experience for service and provides their feedback

7\. Process records the voice and converts it into text

8\. Once the feedback is converted into text then play greeting message “Thanks for your valuable feedback” and disconnect the call

9\. Saves the feedback in the database against that user number

10.Repeat the process from Step 1 until all given phone no. are not completed

**Technology implemented in completion of the above process:**

*   UiPath Studio with the latest version
*   UiPath Attended Robot
*   Voice to text solution
*   Call Dialer which will be connected to the phone

Outbound call process to collect user feedback and improvise agent efficiency

ab286254-e381-41ef-8368-90f0043e75e0.png

842c3ef3-6f61-4b02-94b6-ce3e6635ce78.png

S.N.A.K India - Outbound Calling Using UiPath