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Artificial Intelligence

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Forward5 bundle

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FORWARD5 bundle1

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FORWARD5

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monetization bundle

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Simplify process automation for industry leading enterprise software with officially supported integrations from UiPath.

UiPath Integration Activities

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Supported, enterprise-level automation activities to speed up your Studio implementations and easily solve common challenges businesses encounter.

Studio 'Best of' Activities

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UiPath’s vision for the “Automation First” era has led to the addition in its market-leading Enterprise RPA Platform of dedicated official out-of-the-box IT Automation capabilities that empower all co

IT Automations

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Drive faster automation impact with the ready-to-go automations. This bundle features a collection of UiPath attended automations designed to help your employees with their day-to-day tasks. Enable em

UiPath Assistant Ready-to-Go Automations

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test bundle alex

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日本MVPとかとか

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AI Collection

**YouTube** is an American [online video-sharing](https://en.wikipedia.org/wiki/Video_hosting_service "Video hosting service") [platform](https://en.wikipedia.org/wiki/Web_platform "Web platform") headquartered in [San Bruno, California](https://en.wikipedia.org/wiki/San_Bruno,_California "San Bruno, California")

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These custom Audit Logging activities have been developed with the view of being event listeners for every process that’s developed. This will help in making sure that the audit logs developed can be used for Auditing and compliance.

Also, the logs, because of being in XML and JSON formats can be further uploaded or used by BI tools for analysis.

It will create a log file in 2 formats – XML or JSON which is decided by the User in the dropdown provided for each activity.

There are 2 activities in the Package:

**Append Audit Log Activity:**

*   This will append the Audit Log Message in an existing Audit Log File.
*   If the Audit Log file is not present, it will create a new one.

Input Parameters:

*   AuditLogType (select) – XML / JSON
*   FilePath (freetext) – Path at which the Audit Log will be stored.
*   Message Description (freetext) – Description of the Audit Log
*   Message Type (freetext) – Info / Warning / Error

**End Audit Log Activity:**

*   Only to be used if Log Type used for the project is in XML Format.
*   This audit log activity will close the Audit log XML.

Input Parameters:

*   FilePath (freetext) – Path at which the Audit Log will be stored.

Creating a Custom Audit Log in XML/JSON format and store it at a user specified location

Despite emergence of self service channels, a large proportion of the clients (institutional and retail) continue to use Emails as a primary channel for communication with the bank. Most of these communications are related to clarify issues/ queries on their account, account servicing requests or complaints, issues with payments. 

The bank’s Customer Servicing and Fulfillment support teams processes the email/ free text based request, create a service request record in system and addresses the actual request in respective banking system, resolve the request, reply back to client over Email and closes the request in system. All this takes huge time of the bank’s operations team to resolve individual service request end-to-end and also causes great dissatisfaction to end client due to long service cycle led by multiple manual interventions. Also, such requests are very recurring and require huge task force. A typical large bank has 100s of operations team members for classifying, raising tickets and routing the tasks to appropriate teams in bank for each of the product and service line.

UiPath's Customer Service Request Classification Accelerator extracts narratives from customer emails and auto classifies each of the customer email into 3 categories - Banking Product, Sub Product and Issue Type using Evolution AI based NLP models. Finally, the accelerator auto creates a new case for each email in Salesforce Case Management Application.

**Features:**

*   Pre trained classification models based on real world customer emails
*   Pre configured integration with Salesforce Case Management
*   Option to reconfigure with bank's existing servicing platforms

**NLP/NLC Models powered by** [**EvolutionAI**](https://evolution.ai)

**Developed by:** [Konstantin Kononenkov](Konstantin.Kononenkov@uipath.com) , [Arunprasad Ram](Arunprasad.Ram@uipath.com)

Streamline your Customer Service function through AI powered auto classification and routing of customer requests